Interacting with educational chatbots: A systematic review Education and Information Technologies

Yet, less work has been done to analyze studies conducted on ChatGPT in educational contexts. This review paper examines where ChatGPT is employed in educational literature and areas of potential, challenges, and future work. A total of 63 publications were included in this review using the general framework of open and axial coding. We coded and summarized the methods, and reported potentials, limitations, and future work of each study.

Automate your customer interactions with ease using Kapture’s chatbot and engage students in human-like conversations while reducing your response time and enhancing student learning satisfaction. Customer service chatbots are on the rise, with 58% of B2B and 42% of B2C companies integrating them into their websites. Major brands across sectors use these same chatbots for customer service, to enhance user experience, streamline processes, and provide personalized support.

why do we need a chatbot in the education sector?

This activity will help your students understand how to use GenAI tools responsibly alongside other sources of information, and the benefits and drawbacks of GenAI tools. The release of Chat Generative Pre-Trained Transformer (ChatGPT) (OpenAI, 2023a) in November 2022 sparked the rise of the rapid development of chatbots utilizing artificial intelligence (AI). Chatbots are software applications with the ability to respond to human prompting (Cunningham-Nelson et al., 2019).

These guided conversations can help users search for resources in more abstract ways than via a search bar and also provide a more personable and customized experience based on each user’s background and needs. The research, conducted over two academic years (2020–2022) with a mixed-methods approach and convenience sampling, initially involved 163 students from the University of X (Spain) and 86 from the University of X (Czech Republic). However, the final participant count was 155 Spanish students and 82 Czech students, as some declined to participate or did not submit the required tasks.

Barriers to Chatbot Acceptance in Education

Additionally, the decision to include these two different educational settings aimed to test the applicability and effectiveness of AICs across varied contexts. The study found similar results in both settings, strengthening the argument for the broader relevance and potential of AICs in diverse educational environments. These studies showed how AICs can manage personal queries, correct language mistakes, and offer linguistic support in real-time.

Therefore, future studies should look into educators’ challenges, needs, and competencies and align them in fulfill EC facilitated learning goals. Furthermore, there is much to be explored in understanding the complex dynamics of human–computer interaction in realizing such a goal, especially benefits of chatbots in education educational goals that are currently being influenced by the onset of the Covid-19 pandemic. Conversely, future studies should look into different learning outcomes, social media use, personality, age, culture, context, and use behavior to understand the use of chatbots for education.

These educational chatbots play a significant role in revolutionizing the learning experience and communication within the education sector. A chatbot is a computer program that is designed to simulate conversation with human users, especially over the Internet. Chatbots commonly use artificial intelligence to provide customer service, answer frequently asked questions, or help people complete tasks. To summarize, incorporating AI chatbots in education brings personalized learning for students and time efficiency for educators. However, concerns arise regarding the accuracy of information, fair assessment practices, and ethical considerations. Striking a balance between these advantages and concerns is crucial for responsible integration in education.

• The selection of the four AICs, namely Mondly, Andy, John Bot, and Buddy.ai, was guided by specific criteria, including multiplatform compatibility, wide availability, and diverse functionalities such as the integration of different technologies.
• Most importantly, chatbots played a critical role in the education field, in which most researchers (12 articles; 33.33%) developed chatbots used to teach computer science topics (Fig. 4).
• Feedback chatbots also afford a more informal, collegial environment for sharing concerns and successes in a course.
• Chatbots in the education sector can help collect feedback from all the stakeholders after each conversation or completion of every process.

Also, with so many variations, there is a scope for human error in the admission process. Chatbots in the education sector can help collect feedback from all the stakeholders after each conversation or completion of every process. This can help schools in extracting useful information and attending to matters with poor results. While there may not be a consistent and reliable way to identify AI generated writing, there are a few online tools that claim to predict how likely text was generated by AI.

Chatbots and Artificial Intelligence in Education

The aim was not to compare the four AICs, but rather to present teacher candidates with a broad overview of these virtual tutors, providing a variety of options and examples. Furthermore, tech solutions like conversational AI, are being deployed over every platform on the internet, be it social media or business websites and applications. Tech-savvy students, parents, and teachers are experiencing the privilege of interacting with the chatbots and in turn, institutions are observing satisfied students and happier staff.

Since different researchers with diverse research experience participated in this study, article classification may have been somewhat inaccurate. As such, we mitigated this risk by cross-checking the work done by each reviewer to ensure that no relevant article was erroneously excluded. We also discussed and clarified all doubts and gray areas after analyzing each selected article. Various design principles, including pedagogical ones, have been used in the selected studies (Table 8, Fig. 8). 3 is more than 36 (the number of selected articles) as the authors of a single article could work in institutions located in different countries. The vast majority of selected articles were written or co-written by researchers from American universities.

Chatbot use in education can provide benefits to both the student and the teacher. Chatbots have been shown to be capable of providing students with immediate feedback, quick access to information, increasing engagement and interest, and creating course material individualized to the learner. Furthermore, the feedbacks also justified why other variables such as the need for cognition, perception of learning, creativity, self-efficacy, and motivational belief did not show significant differences. For instance, both groups portrayed high self-realization of their value as a team member at the end of the course, and it was deduced that their motivational belief was influenced by higher self-efficacy and intrinsic value.

Regarding the frequency of use of the four AICs employed in the intervention, the post-survey results shown in Table 3 indicated that Andy was the most frequently used, averaging nearly 4 h per week, followed by John Bot and Mondly, while Buddy.ai was the least used. Concerning the educational setting, Spanish participants interacted more frequently with all four AICs compared to Czech students. The SD values show a similar level of variation in the weekly interaction hours across all four AICs for both Spanish and Czech participants, suggesting a comparable spread of interaction frequencies within each group. SPACE10 (IKEA’s research and design lab) published a fascinating survey asking people what characteristics they would like to see in a virtual AI assistant. Beyond gender and form of the bot, the survey reveals many open questions in the growing field of human-robot interaction (HRI).

The impact of educational chatbot on student learning experience

The comprehensive list of included studies, along with relevant data extracted from these studies, is available from the corresponding author upon request. Kapture’s chatbot is equipped with features like customizable workflows, integrated AI capabilities, and much more to assist you in increasing your student enrolments. All the above-mentioned features assist education institutions to get better ratings and improving these individually without technology in place is slow and ends up in mismanagement.